Reference

Syarat dan Ketentuan Akun pondok969

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the pondok969 lobby.

DANA · OVO · GoPayAccount Holder AgreementIndonesia-Eligible RegionsWallet & Transaction Rules

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you want to request a change to your registered details, our support team handles terms-related queries around the clock. Reach us through live chat inside the lobby, by email, or via our dedicated account-help line — whichever works for you right now.

Team online

Live Chat

Open the chat widget inside your account lobby for real-time help with terms questions, account verification steps, or wallet-linking queries.

Email Support

Send your terms or account query to our support address. We aim to respond to every email within one business day with a clear, specific answer.

Account Help Line

For urgent account or transaction disputes, contact our account help line directly. Have your registered DANA, OVO, or GoPay number ready to speed up verification.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are things we take seriously. We use SSL encryption across all account pages and payment flows, so your DANA, OVO, and GoPay details are never transmitted in plain text. We retain your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of the data we hold on your account by contacting support — we will respond within the timeframe required under applicable local regulation.

SSL Encryption Every account login, deposit confirmation, and withdrawal request runs through SSL-encrypted connections. Your wallet credentials are never stored on our servers in readable form.

Data Retention We keep your account records for the period required by applicable Indonesian law. After account closure, data is held only as long as legally required, then securely deleted.

Cookie Policy Session cookies keep you logged in and save your lobby layout. We do not use tracking cookies for advertising. You can clear cookies at any time through your mobile browser settings.

Account Changes To update your registered name, phone number, or linked e-wallet, contact support with your account ID. Changes to payment details require re-verification before the next withdrawal.

What These Terms Cover and How They Apply

pondok969 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with us, you agree to these terms in full. They cover how your account is created and verified, how deposits and withdrawals are processed through DANA, OVO, and GoPay, and how we handle disputes or account closures. We may update these

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terms when our services change — we will notify you through your registered account contact before any material change takes effect. Continued use of the lobby after that notice means you accept the updated terms. These terms do not override applicable local law; where Indonesian consumer
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protection rules apply, those rules take precedence. If any clause is found unenforceable, the remaining terms stay in force. Your account is personal and non-transferable — sharing access or credentials with another person is a breach of these terms and may result in account suspension. Players
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in Bandung and across Indonesia can reach our support team to request a copy of the current terms at any time through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your data, and what happens when something needs to change.

Yes. Contact our support team through live chat or email and request account closure. Any confirmed balance in your account will be processed for withdrawal to your DANA, OVO, or GoPay wallet before closure is finalised.

We will notify you via your registered contact before any material change takes effect. If you continue using the lobby after that notice, it means you accept the updated terms. You can always request the current version from support.

Send a data request through our email support channel with your account ID. We will compile and send a summary of the personal and transaction data we hold, within the timeframe required by applicable local regulation.

The core account terms are the same regardless of which e-wallet you use. Each payment method has its own transaction conditions — those are shown at the point of deposit or withdrawal and form part of the overall agreement.

Raise a dispute through live chat or email within the timeframe stated in your account transaction history. We will review the relevant DANA, OVO, or GoPay transaction record and respond with a specific outcome, not a generic reply.

Yes. Access to our lobby and all services depends on local law and is available only in regions where it is permitted. It is your responsibility to confirm that access is lawful in your location before using the platform.

Syarat dan Ketentuan Akun pondok969

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Line

How We Protect Your Account and Data

Common Questions About These Terms

01 Can I close my account at any time?

02 What happens if pondok969 updates these terms?

03 How do I request a copy of the data you hold on me?

04 Are these terms different for DANA, OVO, and GoPay users?

05 What if I disagree with a transaction decision?

06 Does access to pondok969 depend on where I am?

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